This policy explains how Osteopathy Kaikoura ("we", "us") collects, uses and looks after your personal information when you use this website or contact us. We're committed to protecting your privacy and handling your information in line with the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020.
Who we are
Osteopathy Kaikoura is an osteopathy clinic located at 157 Beach Road, Kaikōura. If you have any questions about this policy or your information, you can reach us at osteopathykaikoura@gmail.com or on (03) 319 5834.
What information we collect
- Information you give us — when you use our contact form or email/phone us, we collect your name, contact details, and anything you choose to tell us (which may include health-related information).
- Information collected automatically — our website uses Fathom Analytics, a privacy-focused analytics service, to gather anonymous, aggregated statistics such as pages visited and device type. Fathom does not use cookies and does not collect any information that could identify you.
How we use your information
We use your information to respond to your enquiry, arrange and provide appointments and care, keep accurate clinical records, and meet our professional and legal obligations. We do not sell your information, and we only share it where necessary to provide care or where the law requires it (for example, ACC claims).
Cookies & third-party services
This website does not use advertising or tracking cookies. It uses Google Fonts to display its typography, which may load font files from Google's servers and share limited technical data (such as your IP address) with Google. You can control cookies and similar technologies through your browser settings.
How we store and protect your information
We take reasonable steps to keep your information safe and secure. Our website is hosted by Netlify, which securely processes contact form submissions on our behalf, and maintained by our website manager — they only handle your enquiry details as needed to operate the website for us.
Clinical records are kept for at least 10 years from the date of your last treatment, as required by the Health (Retention of Health Information) Regulations 1996. Enquiry details that don't become part of a clinical record are only kept for as long as needed to respond to you.
Your rights
Under the Privacy Act 2020, you have the right to ask to see the personal information we hold about you and to ask us to correct it if it's wrong. To make a request, contact us using the details above. If you're not satisfied with how we handle your information, you can contact the Office of the Privacy Commissioner at privacy.org.nz.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.
Contact us
If you have any questions about this Privacy Policy, please get in touch:
Osteopathy Kaikoura
157 Beach Road, Kaikōura
(03) 319 5834
osteopathykaikoura@gmail.com